Refund policy

Last Updated: 1 June 2026

Set out below are the terms you agree to with regards to cancelling and returning your purchases.

Other Policies

This Refunds and Returns Policy should be read alongside our Terms of Sale and Privacy Policy,.

Our Promise

Where you are unhappy with a product for whatever reason, we'll do everything we reasonably can to help. This may include re-making the frame, mount or other other remedial action. However, depending on the nature of the issue, we maintain our discretion to offer any or no remedial action over and above any statutory protections required by UK consumer law.

Made-to-order Products

The products listed for sale on this website are classed as made-to-order products.

Please note that any references to a "standard” or “pre-set” size does not mean that such a product is ready-made or off-the-shelf. All of our products are made-to-order.

Cancellations & Changes

If you wish to cancel or change an order or elements of an order prior to dispatch, please contact us as soon as possible at hello@limner.co.uk.

Made-to-order products cannot be cancelled or changed once they have entered production.

Please note that if we do agree to cancel or change made-to-order items that have already entered production, this remains at our discretion and is not required by UK law, irrespective of value.

Returns

As all of our products are made-to-order we do not accept returns. 

If you have any problems or concerns with your order whatsoever, please contact us at hello@limner.co.uk and we will work with you to resolve it.

Damaged or Incorrect Delivery

If you receive your order and the items within it are defective or incorrect, please contact us within 90 calendar days of accepting delivery, so we can arrange to have the product(s) collected. In addition to your consumer rights, you will be given the option to have the product(s) replaced at no charge to you. Your failure to inform us after 90 calendar days of you accepting delivery shall constitute a waiver of any such claim.

Refunds

Where we have agreed to any refunds the way in which your refund is processed will change according to your original payment method. Payments made by card will be issued to the issuing bank within 5 business days. Payments made by BACS will be refunded by BACS within 5 business days, unless otherwise agreed.

A full refund will cover all costs associated with the product(s) returned, but may not include delivery costs.

Unauthorised Returns

Any goods returned without an order number will be held for 3 months from the date of receipt. During that time you will have the option for us to return the goods to you at your expense, or arrange collection.

Other Exemptions

The terms detailed here relate to web orders placed by consumers only.